Frequently Asked Questions
Got questions? We've got answers!
Here are some of the most common questions we hear from Happy Tails families. Don't see what you're looking for?
Just reach out - we're here to help!
Where are you located?
Where are you located?
I'm home-based in Wilmington, NC!
🦴 Pups come to me for their spa day
🦴 Many dogs do better in a dedicated
grooming space
🦴 Mobile unit coming in 2026! 🚐
My dog has anxiety!
- Can you help?
Absolutely! This is where we shine!
Anxious, senior, and past grooming trauma dogs are our specialty!
🦴 One-on-one, cage-free care
🦴 Calming music and patient handling
🦴 We move at your pup's pace
What forms of payment do you accept?
We accept:
🦴 Cash
🦴 Venmo
🦴 Square
🦴 Checks
How long does grooming take?
We move at your dog's pace, not the clock's! With breaks, playtime, and a calm finish built in.
🦴 Small dogs (up to 20 lbs): 2–4 hours
🦴 Medium dogs (21-45 lbs): 2.5–5 hours
🦴 Large dogs/doodles (46+ lbs): 3–6
hours
How often should my dog be groomed?
We recommend every 4–12 weeks, depending on coat type and comfort!
Why regular grooming matters:
🦴 Prevents matting and skin irritation
🦴 Supports emotional well-being
through familiarity
🦴 Helps catch health changes early
(lumps, ear issues, hotspots)
What if I’m
running late?
No stress! Life happens!
Just text us as soon as you can. We offer a 15-minute grace period and will do our best to accommodate. If rescheduling is needed, we'll find a time that works for you.
